These Terms and Conditions explain, in detail, how Standard in Gold LTD works when you: - buy physical gold, - store physical gold with us (allocated storage), - sell physical gold back to us, - request delivery (shipping), and - use technical digital units (SOLID, its sub-units, and STAND). They are written to avoid misunderstandings. Please read carefully before using the service. If a German version exists, the German version prevails in case of discrepancies.
Standard in Gold LTD 20-22 Wenlock Road London N1 7GU United Kingdom Company Number (England and Wales): 14175220 General contact email: office@standardingold.com Delivery/shipping coordination email (special cases): sendgold@standardingold.com
To make these Terms easy to follow, the words below have the following meanings: "Company", "we", "us", "our" means Standard in Gold LTD. "Customer", "you", "your" means any person or business using the service. "Dashboard" means the online customer interface provided by us. "App(s)" means the mobile applications "Standard in Gold". "Physical Gold" means real, physical fine gold (999) held in storage or delivered. "Allocated Storage" means your gold is individually allocated to you (not pooled). "SOLID" means a technical weight unit representing exactly 0.1 grams of physical gold. "Sub-units" means smaller technical units under SOLID, such as G-DEM and G-ATS. "G-DEM" means a SOLID sub-unit representing exactly 0.007 grams of physical gold. "G-ATS" means a SOLID sub-unit representing exactly 0.001 grams of physical gold. "STAND" means a technical system and fee unit used to account for system resources. "Block Explorer" means a public viewer that can show technical records/transactions. "Repurchase" means we buy your physical gold back and pay you money. "Delivery" means shipping physical gold to you. "External Wallet" means any wallet not controlled by our dashboard/app. "Internal Wallet" means the wallet view inside our dashboard/app. "KYC" means identity verification ("Know Your Customer"). "London Fixing" means the London Gold Fixing reference price.
These Terms apply to all customers, including consumers and business customers. They cover: - buying physical gold, - storing physical gold (allocated storage), - selling physical gold back to us (repurchase), - requesting delivery, - using the dashboard and apps, - technical transfers of SOLID/sub-units/STAND. If you use your own terms, they do not apply unless we expressly accept them in writing.
4.1 Physical gold only
We sell and buy only physical gold as a commodity.
4.2 No sale of crypto-assets or digital investments
We do not sell tokens, coins, cryptocurrencies, or other digital investments.
4.3 Digital units are only technical tools
SOLID, its sub-units, and STAND are used only to technically represent, document, and manage your physical gold position and system operations.
4.4 No marketplace or exchange
We do not operate a trading venue, order book, matching engine, or exchange for SOLID or STAND.
When you buy from us, you buy physical gold (fine gold 999). You do not buy a token or crypto-asset. The digital units displayed are not separate products. Your rights come from the civil-law purchase and custody relationship regarding physical gold.
All physical gold offered has a fineness of 999 and aligns with LBMA standards.
7.1 Purpose
These units exist to document small quantities of physical gold.
7.2 Units
- SOLID = 0.1 grams - G-DEM = 0.007 grams - G-ATS = 0.001 grams Further sub-units may exist; all are sub-units of SOLID.
7.3 Meaning
If your dashboard shows 10 SOLID, this corresponds to 1.0 grams of physical gold.
7.4 No independent token value
These are not independent products and have no standalone market price.
8.1 Purpose
STAND is a technical unit used to account for system processing and operational resources.
8.2 Internal technical calculation
STAND value = X × Y × K (internal formula) - X = system usage/demand parameters - Y = technical resource requirements - K = fixed constant This is not a market price.
8.3 Convertibility
STAND can be converted within the system into SOLID at any time according to system rules. This conversion does not guarantee profit or investment return.
8.4 No promises
Holding STAND creates no ownership of gold by itself and no payment claim.
SOLID, sub-units, and STAND do not create independent legal claims for money, yield, or profit. They are declaratory technical records. Rights come from physical gold ownership under civil law.
Certain technical transactions can be viewed via a block explorer for traceability. Block explorer records do not replace legal contracts and do not create rights by themselves.
You can buy and sell physical gold only via the dashboard and the apps. Minimum purchase amount: EUR 10. Typical buy flow: choose amount → confirm → pay → allocation → dashboard update. Typical sell flow: choose amount → confirm → checks → payout.
Reference price: London Gold Fixing. Buy price = London Fixing + 16% markup. Repurchase price = London Fixing − 2%. The markup reflects costs associated with small quantities, storage, insurance, compliance, administration, and system operation. Gold prices fluctuate; we do not guarantee future prices.
Payments are processed via external payment service providers. KYC is performed by Paybis: Paybis Poland Sp. z o.o. Hoża 86/210 00-682 Warsaw Poland
You become the owner of physical gold when full payment is received on our bank account. Unless immediate delivery is requested, storage is deemed agreed and gold is stored on an allocated basis. After allocation, SOLID/sub-units appear in your dashboard wallet as a technical record. No separate storage fee is charged; storage is included in the purchase price.
GVS Austria e.U. Millennium City Handelskai 94, Staircase 4 / 5th Floor 1200 Vienna Austria
Customer gold is intended to remain customer property and be segregated from company assets. In an insolvency scenario, customers may assert separation rights because the gold belongs to them.
17.1 Whole ounces only
Delivery is only possible in whole troy ounces.
17.2 Consolidation
If your partial holdings add up to at least one whole ounce, we may consolidate them to deliver whole ounces.
17.3 How to request delivery
Route A: request delivery via the dashboard (standard method). Route B: if you want immediate shipping as part of a direct purchase, email us in advance at sendgold@standardingold.com.
17.4 Delivery timeframe
We ship within 14 days after a valid request and after all requirements are clarified.
You can sell back any quantity, including below one ounce. We pay within 48 hours after confirmation and completion of required checks. Payout may be delayed where required for AML/sanctions/compliance reasons.
SOLID, sub-units, and STAND can be transferred technically inside the system and to external wallets. We do not provide price feeds, an order book, a matching engine, swap functionality, or liquidity. We do not attach price information to the units. Any legal transfer of ownership/possession of physical gold between users requires a separate civil-law agreement between the users outside the platform. We are not a party to such agreements and do not validate or enforce them. We do not require contract proof, but we may ask questions if we suspect illegal activity.
No right of withdrawal applies because gold prices depend on financial market fluctuations outside our control. Legal basis: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Regulation 28.
To the extent permitted by law, liability is limited to intent and gross negligence. We are not liable for market price changes of gold. Nothing limits liability where the law does not allow it.
We may request information, delay, limit, or refuse transactions where necessary to comply with law, AML, sanctions, or security requirements. We may adapt services due to regulatory requirements, market conditions, or operational constraints.
These Terms are governed by the laws of England and Wales. Courts of England and Wales have jurisdiction unless mandatory provisions provide otherwise. If a German version exists, the German version prevails.
If any provision is invalid, the remaining provisions remain effective. We may update these Terms where legally permitted. Updated terms apply to future transactions.
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