1.1 Provider

The sole contracting party and provider under these GTC is Standard in Gold LTD, 20-22 Wenlock Road, London, England, N1 7GU, United Kingdom, company number 14175220, e-mail office@standardingold.com.

1.2 Use of Service Providers

Standard in Gold may appoint professional external service providers for vaulting, physical handling, assaying, insurance, payment processing, identity verification, sanctions screening, technology, cybersecurity, communications and logistics. Such appointment does not make the service provider the customer's contracting party and does not reduce Standard in Gold's obligations to the customer, except to the extent mandatory law provides otherwise. The identity of a material vault or logistics provider may be disclosed in a custody notice, order confirmation, register extract, privacy notice or other customer information where required for legal certainty, security, transparency or data protection.

1.3 Scope

These GTC apply to all business relations between the customer and Standard in Gold concerning: - the purchase and sale of physical investment gold; - the acquisition and maintenance of an ownership share in an identified custody pool; - the custody, reconciliation and register administration of physical gold; - buy-back, payout and physical delivery; - reallocation instructions between eligible customers; and - use of the dashboard, app, Custody Account ID, SOLID, supplementary reference denominations, STAND signatures and related technical records. Any customer terms apply only if Standard in Gold expressly accepts them in a durable written form. Mandatory statutory rights remain unaffected.

1.4 Definitions

Action: a customer instruction or system process that requires authentication and a STAND signature, including a purchase, reallocation, buy-back, delivery request or security-relevant account change. Action Fee: the fee charged in a stated fiat currency for the provision and processing of a STAND signature and the associated infrastructure service. Allocated Gold: the quantity of physical fine gold for which an effective entry in the Custody Register records a customer as owner in common of the relevant Custody Pool. Custody Account ID: the unique identifier assigned to a customer account and used to link the verified customer to entries in the Custody Register. It may be displayed technically as a wallet address but is not itself an asset-holding wallet. Custody Pool: a specifically identified bulk consisting of physical investment gold in the United Kingdom, designated by a unique pool identifier and supported by bar, serial number, purity, gross weight and fine gold weight records. Custody Register: the private, authoritative and constitutive legal and operational record maintained by Standard in Gold for the Custody Pools and all customer ownership allocations. Effective Register Entry: a final, non-pending entry posted to the Custody Register in accordance with these GTC that identifies the holder, Custody Pool, fine gold quantity, legal basis, status, time and audit reference. Fine Gold Weight: the weight of pure gold contained in a bar or pool after taking account of its stated fineness. Registered Gold Quantity: the Fine Gold Weight allocated to a customer by an Effective Register Entry. SOLID: a measurement and allocation denomination equal to 0.1 grams of fine gold, used solely to express Registered Gold Quantity. STAND: the electronic signature mechanism used to authorise, authenticate, validate and evidence an Action within the infrastructure. Technical Mirror: any dashboard, app, wallet display, distributed record, transaction hash, explorer, CSV export, system log or other technical representation derived from, or associated with, the Custody Register.

1.5 Order of Precedence

If contractual documents conflict, the following order applies, subject always to mandatory law: 1. an individual contract or accepted order confirmation; 2. a specific custody, delivery or service description expressly incorporated into that contract; 3. these GTC; and 4. general information on the website, dashboard or app.

2.1 Customer Account and Custody Account ID

A customer account is generally required. It is used to manage identification data, orders, register views, Action requests, buy-back and delivery requests, communications and security information. Each account is assigned a Custody Account ID. The account and its identifier may be used only by the person for whom they were created, unless Standard in Gold has accepted an authorised representative. The account, Custody Account ID and any technical wallet display do not themselves hold gold, SOLID or STAND and do not create ownership. They identify the customer and provide access to information and instructions connected with the Custody Register.

2.2 Customer Data

The customer must provide accurate, complete and current information, including name, address, e-mail address, telephone number where requested, tax or residency information where required, and all information reasonably required for identity, anti-money laundering and sanctions checks. Changes must be communicated promptly through the customer account or to office@standardingold.com.

2.3 Access Credentials and Security

The customer must keep credentials, authentication devices and recovery information secure, must not share them, and must notify Standard in Gold without undue delay of suspected loss, compromise or unauthorised access. Standard in Gold may rely on an instruction submitted after successful authentication unless it knew or should reasonably have known that the instruction was unauthorised.

2.4 Communication

Standard in Gold may communicate through e-mail, the dashboard, the app, post or another durable medium appropriate to the matter. Legally relevant notices may be sent electronically where permitted by law. The customer is responsible for maintaining a working e-mail address and reviewing notices made available in the account.

3.1 Verification before Allocation

Standard in Gold may require identity, source-of-funds, beneficial ownership, anti-money laundering, counter-terrorist financing, fraud and sanctions checks whenever required by law, internal risk controls or a service provider. No new ownership allocation or reallocation to a recipient becomes effective until the checks required for that Action have been successfully completed.

3.2 Duty to Cooperate

The customer must provide requested information and documents completely, accurately and promptly. Standard in Gold may refuse to accept an order, delay an Action, reject an instruction or restrict access if checks cannot be completed or if proceeding may be unlawful or expose the system to material risk.

3.3 Existing Ownership during Restrictions

A compliance restriction, account suspension or pending review may prevent the customer from giving effect to an Action. It does not, by itself, cancel or transfer an existing Registered Gold Quantity. Existing ownership may be changed only by an Effective Register Entry supported by the customer's authorised instruction, an express contractual right, applicable law, or a binding order of a competent authority or court.

3.4 Monitoring and Reporting

Standard in Gold may monitor the business relationship and Actions and may block, delay, reject, document or report suspected money laundering, terrorist financing, sanctions violations, fraud or other unlawful activity. Standard in Gold may be legally prohibited from informing the customer about a report or investigation.

4.1 Offers and Market Prices

General quotations, indicative prices and website information are not binding offers unless expressly stated otherwise. Gold prices may change continuously. A displayed price may remain available only for the acceptance period shown in the ordering process.

4.2 Customer Order

The customer selects a gold quantity or purchase amount and reviews the gold price, applicable markup, Action Fee, taxes where applicable and material transaction information. By activating a clearly labelled payment or confirmation control, the customer submits a binding offer to purchase the stated physical gold and use the related services.

4.3 Acceptance

A contract is formed when Standard in Gold expressly accepts the order or begins execution and issues an order confirmation. Receipt of an automated acknowledgement does not constitute acceptance unless it expressly says so.

4.4 Ownership Does Not Pass on Order or Payment Alone

The order, contract, payment, SOLID display, STAND signature or technical log does not by itself transfer ownership of gold. Ownership passes only at the Effective Register Entry described in Section 7, after all applicable conditions have been met.

4.5 Availability, Errors and Rejection

Standard in Gold may reject or partially accept an order before ownership is allocated if gold is unavailable, the displayed price resulted from an obvious error, payment fails, required checks are not completed, or a market, legal or operational disruption prevents proper execution. Any amount received for an unaccepted order will be returned, less only any amount lawfully and transparently chargeable for a separately completed service.

5.1 Currencies and Payment Providers

Payments and payouts are processed through external payment providers and are generally made in fiat currencies such as EUR, GBP, USD or CHF. Standard in Gold does not accept or hold cryptocurrency under these GTC. Any currency conversion, provider fee and exchange rate must be disclosed by the relevant payment provider or in the ordering process.

5.2 Conditions for Gold Allocation

An ownership allocation is made only after all of the following have occurred: - the purchase contract has been accepted; - Standard in Gold has received cleared payment of the gold purchase price; - the customer has paid the disclosed Action Fee; - all identity, anti-money laundering and sanctions checks required for the allocation have been completed; - an eligible quantity of physical gold exists in an identified Custody Pool; and - Standard in Gold has posted the corresponding Effective Register Entry.

5.3 Late or Incomplete Payment

If payment is late, reversed or incomplete, Standard in Gold may reject or cancel the unallocated order, release reserved inventory, require a new price confirmation, and recover reasonable costs where permitted by law. No customer ownership arises unless an Effective Register Entry has been posted.

6.1 Eligible Investment Gold

The Custody Pools consist of physical investment gold of the fineness specified in the applicable order and register records, ordinarily fine gold of at least 995 parts per thousand and commonly 999 or 999.9 parts per thousand. The relevant bar records and register determine the applicable fineness and Fine Gold Weight.

6.2 Measurement

All ownership allocations are controlled by Fine Gold Weight expressed in grams. Denominations such as SOLID, G-DEM and G-ATS are calculation and display conventions only. If a denomination display conflicts with the gram quantity in the Custody Register, the registered Fine Gold Weight prevails.

6.3 Price Determination

Prices are based on international gold market references and may include a disclosed markup or markdown, product premium, conversion cost or spread. The applicable reference, price, fee and validity period are displayed before the customer confirms the order where reasonably practicable.

6.4 Market Risk and No Return Promise

Gold prices fluctuate. Standard in Gold does not guarantee a future price, return, liquidity, increase in value or protection against currency movements. The customer bears the economic risk of changes in the market value of the customer's Registered Gold Quantity.

6.5 Fungible Ownership Share

Unless the Custody Register expressly identifies an individually allocated bar, the customer owns an undivided share of the identified Custody Pool measured by Fine Gold Weight. The customer does not own a physically severed 0.1 gram fragment, a particular atom of gold or an exclusive part of a specific bar merely because the quantity is expressed in SOLID.

7.1 Physical Custody in the United Kingdom

Unless immediate delivery is agreed, gold allocated under these GTC is held in secure custody in the United Kingdom by Standard in Gold or by a professional vault provider appointed by Standard in Gold. Standard in Gold remains the contracting party, operator of the Custody Register and party responsible to the customer under these GTC.

7.2 Identified Custody Pools

Each Custody Pool must have a unique identifier and a verifiable inventory of eligible physical gold. The inventory records must include, as applicable, refiner or mint, bar identifier or serial number, fineness, gross weight, Fine Gold Weight, custody location, status and acquisition or movement references. A pool may include a separately recorded unallocated share owned by Standard in Gold, but aggregate customer ownership may never exceed the eligible physical gold in that pool.

7.3 Segregation and Prohibited Use

Customer-owned gold must be identified and held through custody records and arrangements separate from Standard in Gold's general operating assets. Standard in Gold may not lend, lease, pledge, charge, encumber, rehypothecate, sell or otherwise use customer-owned gold for its own account. It may deal with the remainder of a Custody Pool only to the extent that such dealings do not reduce or prejudice any customer's Registered Gold Quantity.

7.4 Constitutive Effect and Passing of Ownership

The customer and Standard in Gold expressly agree that the Custody Register is the sole constitutive record of ownership allocations under the system. For specific or ascertained gold, the parties intend for the purposes of section 17 of the Sale of Goods Act 1979 that ownership passes at the time of the Effective Register Entry. Where a Registered Gold Quantity forms part of an identified bulk, the parties agree for the purposes of section 20A(2) of that Act that the Effective Register Entry is the later agreed time at which the customer becomes an owner in common of the relevant Custody Pool. An Effective Register Entry creates the customer's legal ownership allocation. An Effective Register Entry changing, transferring or extinguishing that allocation has the corresponding legal effect stated in the entry. A payment, contract, dashboard balance, SOLID amount, STAND signature, transaction hash, technical transfer or register preview has no independent ownership effect.

7.5 Extent of the Ownership Share

The customer's undivided ownership share in a Custody Pool corresponds to the ratio between the customer's Registered Gold Quantity and the total eligible Fine Gold Weight of that pool at the relevant time. Standard in Gold must maintain records showing both the fixed Fine Gold Weight allocated to each customer and the corresponding pool coverage.

7.6 Consent to Ordinary Pool Dealings

The customer consents to withdrawals, deliveries, substitutions and movements within an identified Custody Pool that are required to satisfy another owner's entitlement or maintain the pool, provided that each dealing is recorded, eligible replacement gold is added where required, and the customer's Registered Gold Quantity, fineness standard, ownership priority and delivery rights are not reduced or prejudiced.

7.7 Fee-Free Custody

Standard custody is generally provided without a periodic custody fee. The custody and infrastructure are funded principally through Action Fees. No recurring custody fee will be charged unless the customer has been informed in advance and has expressly accepted the relevant service terms, subject to Section 19.

7.8 Register Contents

The Custody Register records, at a minimum: - each Custody Pool and its physical inventory; - the verified holder and Custody Account ID associated with each allocation; - the Registered Gold Quantity in grams and any denomination display; - the legal basis, status, effective time and reason for each entry; - purchases, reallocations, locks, buy-backs, deliveries, reversals and corrections; - STAND signature and technical audit references; and - the historical sequence of entries without deletion of the audit trail.

7.9 Register Statuses

- Allocated: an Effective Register Entry records the identified customer as owner of the stated Fine Gold Weight in the stated Custody Pool. - Locked / Pending Instruction: the customer's existing ownership remains in force, but the stated quantity is temporarily unavailable for another Action while an instruction, verification or settlement step is pending. - Company Inventory / Unallocated: physical gold owned by Standard in Gold and not allocated to a customer. Customer-owned gold must never be moved into an ownerless or unallocated customer position merely because an Action is pending.

7.10 No Over-Allocation

Standard in Gold must not post an Effective Register Entry if doing so would cause aggregate customer Registered Gold Quantities to exceed the eligible Fine Gold Weight of the relevant Custody Pool. A discrepancy must be investigated immediately, further allocations must be paused where appropriate, and affected customers must be informed where required by law or where their rights may be materially affected.

7.11 Corrections, Reversals and Disputes

Clerical or technical errors are corrected through a traceable counter-entry or correction entry; historical entries are not silently deleted. A correction may not alter substantive ownership unless supported by the customer's authorised instruction, the original transaction terms, clear evidence of manifest error, applicable law, or a binding order of a competent authority or court. Standard in Gold will notify an affected customer of a material correction unless prohibited by law. If ownership is disputed, Standard in Gold may mark and lock the affected quantity while preserving the last effective ownership entry until the dispute is resolved by agreement, applicable law or a binding decision. A lock does not transfer ownership.

7.12 Reconciliation, Insurance and Transparency

Standard in Gold must perform regular reconciliations between physical inventory, custodian records and the Custody Register. It must maintain or arrange insurance appropriate to the disclosed custody model and make material coverage limitations available to customers. At least once per calendar year, Standard in Gold will publish an inventory transparency report showing the aggregate eligible gold inventory and available bar or serial number information without disclosing customer personal data. The report is a transparency snapshot and does not replace the Custody Register.

7.13 Register Extracts and Discrepancies

The customer may access or request a register extract showing the customer's current Registered Gold Quantity and material entry history, subject to security, privacy and legal restrictions. The customer must report an apparent discrepancy without undue delay. Failure to report does not validate an incorrect entry or extinguish mandatory rights.

7.14 Customer Ownership and Insolvency

Gold validly allocated to customers is owned by those customers as owners in common of the relevant Custody Pool and is not beneficially owned by Standard in Gold. Nothing in these GTC authorises Standard in Gold to treat customer-owned gold as its own asset or as security for its obligations. The practical effectiveness of ownership in an insolvency depends on compliance with the agreed identification, custody and register arrangements and applicable law.

8.1 SOLID

SOLID is solely a measurement and allocation denomination used within and alongside the Custody Register. One SOLID equals 0.1 grams of fine gold. The expression of a quantity in SOLID does not identify, contain, embody or transfer gold and has legal relevance only as a calculation of the Registered Gold Quantity stated in an Effective Register Entry.

8.2 Supplementary Reference Denominations

The infrastructure may additionally display the following supplementary reference denominations: - one G-DEM equals 0.007 grams of fine gold; and - one G-ATS equals 0.001 grams of fine gold. G-DEM and G-ATS are alternative measurement labels and are not necessarily decimal subdivisions of one SOLID. Fine Gold Weight in grams is the controlling measurement for every Effective Register Entry.

8.3 No Independent Asset or Right

SOLID, G-DEM and G-ATS are not products, money, electronic money, crypto-assets, securities, investment products, transferable instruments or independent assets. They cannot be issued, mined, minted, purchased, owned, pledged or transferred independently of the gold ownership allocation recorded in the Custody Register. A displayed denomination balance is only a mathematical representation of registered grams.

9.1 Nature and Purpose

STAND is the electronic signature mechanism of the infrastructure. It is used to associate an authenticated person or authorised system process with an Action, protect integrity, evidence consent or approval, record time and context, and support the audit trail.

9.2 Relationship to the Custody Register

A STAND signature authorises or evidences an instruction but does not itself create, transfer or extinguish gold ownership. Where an Action affects ownership, the legal effect arises only when Standard in Gold posts the corresponding Effective Register Entry.

9.3 No STAND Units, Balance or Transfer

STAND is not issued to customers as a quantity or balance. It cannot be acquired, held, allocated, sold, purchased, exchanged, transferred or traded. Internal systems may count signature operations for security, capacity planning and cost calculation, but such internal counts do not create STAND units or customer property.

9.4 Legal and Technical Formalities

Standard in Gold may define authentication levels and evidence requirements according to the risk of an Action. If applicable law requires a specific form of signature, witness, deed or other formality, Standard in Gold may require a separate execution method. A STAND signature is not represented as satisfying a special statutory form unless Standard in Gold expressly confirms that it does.

9.5 Disclaimer

STAND is not gold, money, electronic money, a crypto-asset, a security, an investment product or a transferable instrument. It has no market price, redemption value, tradability or performance potential.

10.1 Technical Mirrors

Distributed records, cryptographic protocols, hashes, explorers, timestamps, dashboards, app displays, CSV exports and system logs may document events, protect integrity and improve transparency. They may omit personal identity, compliance status, physical inventory data or internal register states.

10.2 No Substitute for the Custody Register

A Technical Mirror does not replace the Custody Register and has no independent constitutive effect. A technical message described as a transfer is only an instruction or event record unless and until the corresponding Effective Register Entry is posted.

10.3 Discrepancies and System Recovery

If a Technical Mirror conflicts with the Custody Register, the Custody Register prevails, subject to the correction and dispute procedure in Section 7. Standard in Gold may reconstruct technical displays from the register and audit trail following an outage, corruption event or cybersecurity incident without changing the underlying ownership entries.

11.1 Chargeable Actions

A purchase, reallocation instruction, buy-back, delivery request or security-relevant account change may require a STAND signature and an Action Fee. The Action Fee is consideration for the signature service and associated infrastructure processing; it is not the price of STAND.

11.2 Fee in Fiat Currency

The Action Fee is defined and displayed in EUR unless another fiat currency is expressly shown. The customer will be shown the total fee, applicable taxes and any known material third-party charge before confirming a chargeable Action. No confirmed fee may be increased retrospectively for that Action.

11.3 Prospective Fee Changes

Action Fees for future Actions may change due to processing complexity, security requirements, service provider costs, capacity demands or technological changes. Any change applies only prospectively and must be displayed before the customer confirms the relevant Action. Internal variations in the number of technical signature operations do not create a STAND quantity, exchange rate or market value.

11.4 Failed or Rejected Actions

The ordering process or applicable fee schedule will state whether an Action Fee is payable for a completed signature service even if the requested underlying Action cannot proceed. Any retained fee must reflect a service actually provided, must have been disclosed before confirmation and remains subject to mandatory consumer law. A fee for a service not provided will be refunded.

11.5 Economic Purpose

Action Fees finance the operation, security, administration and continuing development of the infrastructure and support the provision of standard custody without a recurring custody fee. No fee changes the customer's ownership quantity unless the customer separately authorises payment from sale proceeds or another disclosed source.

12.1 Nature of a Reallocation

A customer does not transfer SOLID, G-DEM, G-ATS or STAND as digital assets. The customer submits a STAND-signed instruction requesting that a specified Fine Gold Weight, which may be displayed in a reference denomination, be reallocated from the customer's existing ownership entry to an eligible recipient.

12.2 Custody Account ID

The Custody Account ID links an authenticated customer to the relevant register entries and may also function as the customer's deposit agreement number. It does not itself evidence the current quantity or create ownership; the Custody Register does.

12.3 Pending Lock

After a reallocation instruction is accepted for processing, Standard in Gold may lock the stated quantity to prevent double use. During the lock, the sender remains the owner of that quantity, but may not sell, deliver or reallocate it through another Action. The recipient acquires no ownership while the instruction remains pending.

12.4 Conditions for Completion

A reallocation is completed only after the sender's instruction has been authenticated, the applicable Action Fee has been paid, the recipient has been identified, all required compliance checks have been completed, and Standard in Gold is able to make an Effective Register Entry.

12.5 Atomic Register Reallocation

At the effective time recorded in the Custody Register, the sender's Registered Gold Quantity is reduced and the recipient's Registered Gold Quantity is increased by the same Fine Gold Weight as one legally coordinated reallocation. Ownership passes at that time only. The system must not create an ownerless customer position between the two entries.

12.6 Failure, Cancellation or Expiry

If the recipient does not complete required checks, the instruction is rejected, cancelled where cancellation is permitted, or expires under the conditions displayed for the Action, no ownership passes. The lock is released and the sender's existing ownership entry remains effective. Any fee treatment is governed by Section 11.

12.7 No Exchange

Standard in Gold does not operate an exchange, order book or matching engine for SOLID, supplementary denominations or STAND. A reallocation is a change to physical gold ownership in the Custody Register, not the trading of a digital unit.

13.1 Buy-Back Request

Where the function is available, a customer may offer to sell all or part of the customer's Registered Gold Quantity to Standard in Gold. Standard in Gold is not obliged to accept a buy-back request unless a binding quote or individual contract says otherwise.

13.2 Price and Fee

Before confirmation, the customer will be shown the gold quantity, buy-back price or pricing method, any markdown or spread, the Action Fee, payout currency and quote validity period. By confirming, the customer submits a binding sale instruction on those terms.

13.3 Lock, Register Effect and Payment Obligation

The relevant Registered Gold Quantity may be locked while the buy-back is processed, but remains owned by the customer during the lock. Upon acceptance and the Effective Register Entry transferring the stated ownership share to Standard in Gold, the customer's ownership is extinguished to that extent and Standard in Gold becomes obliged to pay the confirmed sale proceeds, subject to lawful withholding, set-off or compliance restrictions.

13.4 Verification and Payout

Standard in Gold may verify ownership, identity, payment details, compliance status and technical plausibility before completion. Payout is generally made in fiat currency through an external payment provider. Any currency conversion is carried out on the disclosed terms of Standard in Gold or the payment provider.

14.1 Delivery Request

A customer may request physical delivery where the customer's Registered Gold Quantity can be converted into an available standard market denomination and all identity, compliance, logistics and payment requirements are met. Smaller quantities may need to be accumulated before delivery is possible.

14.2 Product Selection and Allocation

The delivery confirmation identifies the deliverable product, fine weight, fineness, applicable premium or fabrication cost and expected method of delivery. Unless expressly agreed, the customer is not entitled to receive a particular bar or serial number from the Custody Pool, provided the delivered gold meets the agreed quantity and quality.

14.3 Register Treatment

The customer's undivided pool ownership is converted into the identified delivery item through the corresponding register entries. Removal from the Custody Pool and closure or reduction of the customer's register allocation must be traceable and coordinated so that the customer does not lose ownership merely because delivery is in preparation.

14.4 Costs, Risk and Acceptance

The customer must pay the disclosed Action Fee and any applicable fabrication, packaging, shipping, insurance, customs, tax and handling costs. Title to and risk in the specific delivery item pass or continue in accordance with the delivery confirmation and mandatory law. The customer must accept a properly announced delivery and may be responsible for additional storage or redelivery costs caused by an unjustified failure to accept it.

15.1 Suspension

Standard in Gold may suspend account access or restrict Actions for a proportionate period where reasonably necessary because of suspected misuse, unauthorised access, a material security threat, compliance concern, legal prohibition or unresolved identity issue. Where permitted, Standard in Gold will inform the customer of the restriction and available steps to resolve it.

15.2 Ownership during Suspension

Suspension affects access and the ability to initiate Actions; it does not itself affect the customer's Registered Gold Quantity or ownership. Standard in Gold must continue to preserve the relevant register entries and custody records.

15.3 Termination by the Customer

The customer may terminate the customer account at any time, subject to completion or cancellation of open Actions and lawful resolution of all Registered Gold Quantities. Before closure, the customer must select an available buy-back, delivery or eligible reallocation route. Termination does not forfeit gold ownership.

15.4 Termination by Standard in Gold

Standard in Gold may terminate the service on reasonable notice or immediately for a serious contractual breach, fraud, unlawful activity, security threat or legal prohibition. Except where law prevents it, Standard in Gold will provide a reasonable process for the customer to verify identity and resolve existing Registered Gold Quantities by delivery, buy-back or another lawful method. Termination does not permit confiscation of customer-owned gold.

15.5 Death, Incapacity and Succession

On death, incapacity or legal succession, the Registered Gold Quantity remains recorded until Standard in Gold receives satisfactory evidence of the person authorised to act, such as a grant of probate, letters of administration, court order or valid power of attorney. Standard in Gold may restrict Actions while authority is verified.

16.1 General Standard

Standard in Gold is liable in accordance with the contract and applicable law and will exercise reasonable care and skill in operating the infrastructure, maintaining the Custody Register and arranging custody. Appointment of a service provider does not remove any non-excludable responsibility owed by Standard in Gold to the customer.

16.2 Non-Excludable Liability

Nothing in these GTC excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, breach of obligations concerning title to customer-owned gold, deliberate misconduct, or any liability that cannot lawfully be excluded or limited.

16.3 Excluded Causes

Subject to Section 16.2 and mandatory law, Standard in Gold is not responsible for loss caused solely by gold market movements, a customer's breach of security duties, incorrect customer instructions, a payment provider's independent currency conversion, or an event genuinely beyond Standard in Gold's reasonable control where Standard in Gold took reasonable steps to prevent and mitigate the effect.

16.4 Physical Loss and Insurance

Market price risk is distinct from the risk of physical loss. Standard in Gold remains responsible for losses caused by its breach of contract, failure to exercise reasonable care, or the corresponding acts or omissions of a service provider for which it is legally responsible. Other physical loss is handled in accordance with applicable custody, insurance and mandatory legal arrangements. No technical outage or force majeure event by itself extinguishes a customer's register ownership.

16.5 Technical Availability

Standard in Gold aims to provide reasonable availability but does not guarantee uninterrupted access. Maintenance, updates, security measures, third-party outages and events outside reasonable control may temporarily limit the dashboard or Actions. The Custody Register and recovery records must be maintained so that a technical interruption does not alter legal ownership.

16.6 No Investment, Tax or Legal Advice

Standard in Gold does not provide personalised investment, tax or legal advice under these GTC. Information about gold, prices, custody or the infrastructure is not a recommendation to buy, sell or hold gold. Customers should obtain independent advice where appropriate.

17.1 Gold Transactions

Physical gold has a price dependent on fluctuations in financial and precious metal markets that Standard in Gold cannot control. Where the applicable consumer law provides an exception for goods or contracts of this kind, the customer has no statutory right to withdraw from a binding gold purchase or buy-back after the contract is concluded. The ordering process will identify the relevant consequence before confirmation where required.

17.2 Separate Services

A separate infrastructure or service component may be subject to a statutory cancellation right even if the gold transaction is not. Where immediate performance is requested during a cancellation period, Standard in Gold will obtain any consent or acknowledgement required by law and will provide the required information about payment for services already performed.

17.3 Mandatory Rights

Nothing in these GTC removes a cancellation, conformity, refund or other consumer right that cannot lawfully be excluded. Where mandatory rights apply, they prevail over an inconsistent provision in these GTC.

18.1 Data Processing

Standard in Gold processes personal data in accordance with applicable data protection law and the current privacy notice. Processing may include account administration, contract performance, Custody Register operation, security, fraud prevention, identity and compliance checks, payments, delivery, communications and legal reporting.

18.2 Service Providers and Transfers

Personal data may be disclosed to vetted service providers and competent authorities where lawful and necessary. Any international transfer of personal data will be handled using the safeguards required by applicable law. Further details are provided in the privacy notice.

18.3 Retention

Contract, payment, Custody Register, identity, anti-money laundering, sanctions, security and tax records may be retained for the period required by law or reasonably necessary to establish, exercise or defend legal rights. The historical integrity of the Custody Register may require certain entry data to remain preserved after account closure, subject to lawful access restrictions and minimisation.

19.1 Permitted Grounds

Standard in Gold may amend these GTC prospectively where reasonably necessary and proportionate because of a change in law, regulatory or official requirement, security risk, service provider arrangement, technology, operating process, cost structure or functionality. An amendment may not be used to reduce an existing Registered Gold Quantity, convert customer-owned gold into a mere contractual claim, or retrospectively alter a completed transaction.

19.2 Notice

Material amendments will be communicated in a durable medium at least 30 days before taking effect where reasonably practicable. A shorter period may apply where immediate action is required by law, a competent authority or an urgent security threat. The notice will explain the effective date and the customer's available choices.

19.3 Objection and Existing Ownership

If the customer objects to a material amendment, Standard in Gold may cease offering future Actions or terminate the service in accordance with Section 15. Existing ownership remains protected and must be resolved through a lawful buy-back, delivery or reallocation process. Continued use after the effective date constitutes acceptance only where permitted by law and where the notice clearly states that consequence.

20.1 Applicable Law

These GTC, the contractual relationship and the agreed ownership mechanism for gold held in the United Kingdom are governed by the laws of England and Wales. If the customer is a consumer, this choice does not deprive the customer of mandatory protections of the law that would otherwise apply in the country of the customer's habitual residence.

20.2 Jurisdiction

The courts of England and Wales have jurisdiction to the extent permitted by law. A consumer may also bring proceedings in any court available under mandatory consumer jurisdiction rules. Standard in Gold may seek urgent protective relief in any competent court where necessary to protect physical gold, register integrity or customer property.

20.3 Complaints

A customer may submit a complaint to office@standardingold.com or the registered office, identifying the account, relevant transaction or register entry and the requested resolution. Standard in Gold will investigate and respond within a reasonable period and within any mandatory statutory timeframe. Information about an applicable alternative dispute resolution process will be provided where legally required or agreed.

21.1 Severability

If a provision is invalid or unenforceable, it will be severed or applied only to the minimum extent necessary, and the remaining provisions continue in effect where they can do so lawfully. No replacement term is deemed inserted unless applicable law permits it or the parties validly agree it.

21.2 No Waiver

A delay or failure to exercise a right is not a waiver. A waiver is effective only for the specific matter for which it is given and does not waive a later breach.

21.3 Assignment and Subcontracting

The customer may change gold ownership only through the register processes in these GTC and may not otherwise assign the customer account without consent. Standard in Gold may subcontract services but remains responsible as stated in these GTC. It may not transfer the contract in a manner that materially reduces existing customer ownership or mandatory rights without the consent or legal basis required by law.

21.4 Entire Agreement and Language

The documents listed in Section 1.5 constitute the agreement concerning their subject matter. Translations may be provided for convenience. The English version governs to the extent permitted by mandatory law, unless an individual contract expressly provides otherwise.

21.5 Third-Party Rights

Except where these GTC expressly provide otherwise, a person who is not a party to the contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce a term of it. This does not affect any independent right of an owner in common or successor established under applicable law.

21.6 Gender-Neutral Interpretation and Contact

Words referring to a person are gender-neutral and include the singular and plural as the context requires. Questions and notices may be sent to Standard in Gold LTD at 20-22 Wenlock Road, London, England, N1 7GU, United Kingdom, or by e-mail to office@standardingold.com.